Privacy Policy

At Melbourne Cab, we value your privacy and are committed to protecting your personal information in accordance with applicable Australian privacy laws.

1. Information We Collect

When you use our website or book our services, we may collect:

• Full name
• Phone number
• Email address
• Pickup and drop-off locations
• Flight details (for airport transfers)
• Payment information
• Device information
• IP address
• Browser type
• Booking history

2. How We Collect Information

We collect information when you:

• Make a booking through our website
• Contact us by phone, email, or WhatsApp
• Submit forms on our website
• Subscribe to offers or updates
• Browse our website using cookies

3. How We Use Your Information

We use your information to:

• Process taxi bookings
• Confirm and manage rides
• Contact you regarding bookings
• Provide customer support
• Improve our services
• Send promotional offers (only if you opt in)
• Prevent fraud and ensure security

4. Payment Information

Online payments are processed through secure third-party payment providers. We do not store complete card details on our servers.

5. Sharing of Information

We do not sell your personal information.

We may share limited information with:

• Assigned drivers
• Payment processors
• IT and hosting providers
• Government authorities when legally required

6. Cookies

Our website uses cookies to:

• Improve website performance
• Remember user preferences
• Analyze traffic and usage patterns

You may disable cookies through your browser settings.

7. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, misuse, or disclosure.

8. Data Retention

We retain your booking and account information only as long as necessary for operational, legal, and accounting purposes.

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your data where legally permitted
• Opt out of marketing communications

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.